Terms & Conditions

TERMS & CONDITIONS
DEPENDABLE WEBSITE COMPANY, LLC (DWCo)
Last Updated: 1/20/2026

These Terms & Conditions (“Terms”) govern the purchase and use of services provided by Dependable Website Company, LLC (“DWCo,” “Company,” “we,” or “us”). By checking an acceptance box, completing checkout, signing an order, or submitting payment, you (“Client”) acknowledge that you have read, understood, and agree to be bound by these Terms.

  1. DEFINITIONS

Client – The individual or entity purchasing services from DWCo.

Reseller – A Client that resells or white-labels DWCo services to an End Client.

End Client – A Reseller’s customer.

Services – Website design, development, hosting, management, search engine optimization (“SEO”), digital marketing, consulting, and related services offered by DWCo.

Order – The service package, plan, or written service summary accepted by Client.

Platform – Third-party platforms used to deliver Services, including but not limited to Framer or WordPress.

  1. ACCEPTANCE & SCOPE OF AGREEMENT

These Terms apply to all Services provided by DWCo. Specific deliverables, timelines, and service inclusions are governed by the applicable Order and the Service Inclusions & Exclusions Schedule, incorporated herein by reference.

In the event of conflict, the following order of precedence applies:

These Terms
Service Inclusions & Exclusions Schedule
Order or written service summary

  1. CLIENT RESPONSIBILITIES

Client agrees to:

Provide timely communication, feedback, and approvals
Deliver all required content and materials promptly
Ensure ownership or proper licensing of all supplied materials
Acknowledge that delays caused by Client may extend timelines

DWCo is not responsible for delays or performance issues caused by Client inaction, incomplete materials, or changes in direction.

  1. TERM & SERVICE COMMITMENTS

Certain Services are sold as fixed-term commitments, including twelve (12) month website plans. Monthly payments represent installments toward a total service fee, not a month-to-month agreement.

Early termination, cancellation, or suspension does not relieve Client of its obligation to pay all amounts due for the full committed term.

4.1 POST-TERM CARE PLAN TRANSITION

Upon completion of an initial fixed-term website plan, Client’s website will automatically transition to DWCo’s Standard Website Care Plan, which includes hosting, uptime monitoring, and ongoing maintenance, billed at one hundred fifty dollars ($150) per month, unless Client provides written notice of cancellation prior to the end of the initial term.

Continued use of hosting, maintenance, or support services following the initial term constitutes acceptance of the care plan and associated fees.

  1. FEES, BILLING & PAYMENT AUTHORIZATION

Client authorizes DWCo to charge the approved payment method on a recurring basis.

Payments are billed automatically in accordance with the selected Order.

All payments are non-refundable once processed.

Client is responsible for all applicable taxes.

DWCo does not store payment card information. Payments are processed through third-party payment providers.

SEO and digital marketing services are billed monthly and are non-refundable once the monthly service period begins.

  1. LATE PAYMENTS, NON-PAYMENT & DEFAULT

If any payment is not received within thirty (30) days of its due date, DWCo may assess a late fee equal to ten percent (10%) of the overdue amount, assessed once per delinquent invoice.

In the event of non-payment, DWCo may:

Retry failed charges
Suspend or restrict Services
Take websites offline
Accelerate remaining balances under fixed-term plans
Recover all costs of collection, including attorneys’ fees

DWCo is not liable for damages or losses resulting from service suspension due to non-payment.

  1. PROJECT PAUSES & RESTART FEES

If Client requests a pause of Services, or fails to respond to DWCo communications for thirty (30) consecutive days, the project may be deemed paused.

To resume a paused project, Client agrees to pay a restart fee equal to one (1) monthly service payment, subject to DWCo’s scheduling availability.

  1. CANCELLATION & TERMINATION

Client may request cancellation; however:

All payments made remain non-refundable
Fixed-term payment obligations remain due in full
Work completed remains the property of DWCo until paid in full

DWCo may terminate or suspend Services immediately for non-payment or material breach.

SEO services may be canceled only with thirty (30) days written notice unless otherwise stated in the applicable Order or SEO Agreement.

  1. RESELLER & WHITE-LABEL SERVICES

Where Client acts as a Reseller:

DWCo’s agreement is solely with the Reseller
DWCo has no contractual relationship with any End Client
End Clients are not third-party beneficiaries of these Terms
Reseller remains fully responsible for all fees, regardless of End Client non-payment

Disputes between Reseller and End Client do not affect DWCo billing.

Assignment of an Order to an End Client requires DWCo’s prior written approval.

  1. INTELLECTUAL PROPERTY

All work product remains the property of DWCo until paid in full. Upon full payment, Client receives a license or ownership interest as defined in the applicable Order.

DWCo retains the right to reuse non-confidential components and display completed work for portfolio and promotional purposes.

  1. THIRD-PARTY PLATFORMS & SERVICES

Client acknowledges that Services rely on third-party Platforms. DWCo is not responsible for:

Platform outages or limitations
Feature deprecations or pricing changes
Third-party service failures

Client agrees to comply with all applicable third-party terms.

11.1 WEBSITE TRANSFERS & MIGRATIONS

Upon request, DWCo may assist with transferring a completed website to another hosting provider or platform for a one-time transfer fee of two hundred fifty dollars ($250).

If Client elects not to use DWCo’s transfer assistance, Client assumes full responsibility for migrating the website.

11.2 SEARCH ENGINE OPTIMIZATION (SEO) SERVICES

DWCo may provide SEO and related digital marketing services, which may include, but are not limited to:

Keyword strategy and optimization
On-page SEO improvements
Local SEO and Google Business Profile optimization
Domain authority and backlink efforts
Technical SEO recommendations
Reporting and monitoring

SEO services are typically provided on a monthly recurring basis, as outlined in the applicable Order or SEO Agreement.

Client acknowledges that SEO is an ongoing process and results may take several months to develop.

NO GUARANTEE OF RESULTS

Client understands and agrees that DWCo does not guarantee:

Specific keyword rankings
Google search placement
Website traffic increases
Conversions, revenue, or business outcomes

Search engine performance is influenced by factors outside DWCo’s control, including algorithm updates, competition, and third-party platform changes.

CLIENT RESPONSIBILITIES FOR SEO

Client agrees to:

Provide access to required tools (Analytics, Search Console, CMS)
Respond promptly to approvals and requests
Ensure accuracy of business information and offerings
Understand delays may impact SEO progress

THIRD-PARTY ALGORITHM CHANGES

Client acknowledges that SEO depends heavily on third-party platforms including Google and Bing. DWCo is not responsible for:

Algorithm updates
Ranking fluctuations
Visibility changes
Penalties not caused directly by DWCo

  1. WARRANTIES & DISCLAIMERS

Services are provided “as is” and “as available.” DWCo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted operation.

DWCo does not guarantee traffic, rankings, conversions, revenue, or business outcomes, including for SEO or marketing services.

12.1 AI-ASSISTED SERVICES

Certain Services may include the use of artificial intelligence–assisted tools to support content creation, copy refinement, or workflow efficiency.

AI-assisted outputs are provided for convenience only and are subject to Client review and approval.

Client remains solely responsible for reviewing, editing, and approving all final deliverables.

  1. LIMITATION OF LIABILITY

DWCo shall not be liable for indirect, incidental, consequential, or punitive damages.

DWCo’s total aggregate liability shall not exceed the fees actually paid by Client during the one (1) month period immediately preceding the event giving rise to the claim.

  1. INDEMNIFICATION

Client agrees to indemnify and hold harmless DWCo from all claims arising from:

Client or End Client use of the Services
Content or materials provided by Client
Misrepresentations or unauthorized promises

Resellers specifically indemnify DWCo against End Client claims.

  1. NO THIRD-PARTY BENEFICIARIES

Nothing in these Terms creates any rights for any third party, including any End Client.

  1. GOVERNING LAW & VENUE

These Terms are governed by the laws of the State of Arizona. Venue lies exclusively in Maricopa County, Arizona.

  1. DISPUTE RESOLUTION & ARBITRATION

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration, conducted on an individual basis in accordance with the rules of the American Arbitration Association.

Class actions are waived.

  1. FORCE MAJEURE

Neither party shall be liable for delays caused by events beyond reasonable control, including acts of God, pandemics, labor disruptions, or government actions.

  1. MODIFICATIONS TO TERMS

DWCo may update these Terms from time to time. Updated Terms will be posted on DWCo’s website.

Continued use of Services constitutes acceptance of the revised Terms.

  1. ENTIRE AGREEMENT & SEVERABILITY

These Terms constitute the entire agreement between the parties.

If any provision is held unenforceable, the remaining provisions shall remain in effect.

  1. CONTACT INFORMATION

Dependable Website Company, LLC
Email: support@thedwco.com

  1. SERVICES, PACKAGES & HOURLY WORK

22.1 Website Packages & Productized Services

DWCo offers productized website services including Quick Site, Standard Site, and Deluxe Site packages.

Package scope is fixed, and any work outside defined deliverables constitutes out-of-scope work.

22.2 Ongoing Support & Care Services

Ongoing support is provided only under an active Website Care Plan or approved hourly services.

Unused monthly support time does not roll over unless stated otherwise.

22.3 Hourly Services (General)

Hourly Services may include:

Additional design or development
Content updates
Troubleshooting
Consulting

22.4 Hourly Billing Structure & Minimums

Billed in fifteen (15) minute increments

Minimum billing:
30 minutes (active recurring clients)
1 hour (one-time clients)

22.5 Hour Blocks

DWCo may bill up to five (5) hours without pre-purchase.

Work exceeding five (5) hours requires a ten (10) hour block paid in advance.

22.6 Unused Hours

Unused prepaid hours:

Remain available
Expire after eighteen (18) months
Are non-refundable

22.7 Out-of-Scope Work

Out-of-scope work may require:

Written approval
Hourly billing
Separate agreement

22.8 No Guarantee of Outcomes

Packages, hourly work, care plans, and SEO services do not guarantee:

Specific performance outcomes
Rankings, revenue, conversions, or traffic

All Services are provided on a commercially reasonable basis.