Terms & Conditions

TERMS & CONDITIONS

Dependable Website Company, LLC (DWCo)

Last Updated: January 20, 2026

These Terms & Conditions (“Terms”) govern the purchase and use of services provided by Dependable Website Company, LLC (“DWCo,” “Company,” “we,” or “us”).

By checking an acceptance box, signing an Order, completing checkout, or submitting payment, you (“Client”) acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

Client
The individual or entity purchasing services from DWCo.

Reseller
A Client that resells or white-labels DWCo services to an End Client.

End Client
A Reseller’s customer.

Services
Website design, development, hosting, management, website operations (“WebOps”), search engine optimization (“SEO”), consulting, and related services offered by DWCo.

Order
The service package, plan, or written service summary accepted by Client.

Platform
Third-party platforms used to deliver Services, including but not limited to Framer and WordPress.

2. Acceptance & Scope of Agreement

These Terms apply to all Services provided by DWCo.

Specific deliverables, timelines, and service inclusions are governed by:

  1. These Terms

  2. The Service Inclusions & Exclusions page

  3. The Client’s Order or service summary

In the event of conflict, the following order of precedence applies:

  1. These Terms

  2. Service Inclusions & Exclusions

  3. The Order or written service summary

3. Client Responsibilities

Client agrees to:

• Provide timely communication, feedback, and approvals
• Deliver required content and materials promptly
• Ensure ownership or proper licensing of all supplied materials
• Provide access to systems required for service delivery

Client acknowledges that delays caused by missing materials, approvals, or communication may extend project timelines.

DWCo is not responsible for delays caused by Client inaction.

4. Website Packages

DWCo offers productized website services including:

• Quick Site (Landing Page Package)
• Standard Site (Custom Design Package)
• Deluxe Site (Premium Custom Package)

Package scope, page limits, revision windows, and inclusions are defined in the Service Inclusions & Exclusions schedule.

Any work outside the defined package scope may be treated as out-of-scope work.

5. Website Operations (Care Plans)

DWCo offers ongoing website operations services through its Care Plans:

• Core Care Plan
• Core+ Care Plan
• Core Pro Care Plan

Care Plans provide ongoing website updates, maintenance, and optimization through DWCo’s WebOps system.

Services may include:

• website updates
• performance improvements
• technical maintenance
• on-site SEO improvements
• page creation within the existing design system

Details of included and excluded services are defined in the Service Inclusions & Exclusions schedule.

6. WebOps Task Queue System

Care Plan services are delivered through a structured task queue.

Requests are completed:

• one task at a time per Client
• in the order they are received

Typical turnaround time for tasks is two (2) to seven (7) business days, depending on complexity and current workload.

DWCo may group related requests into a single task when they affect the same page or feature.

7. Fair Use Policy

Care Plans are designed to support reasonable ongoing website improvements.

While there is no strict limit on the number of requests submitted, services are subject to a fair use policy.

DWCo reserves the right to determine when requests exceed the intended scope of the Care Plan.

Requests outside the normal scope may be:

• quoted as a separate project
• scheduled separately
• billed hourly

8. Term & Service Commitments

Certain services may be sold as fixed-term commitments, including twelve (12) month website plans.

Monthly payments represent installments toward a total service fee.

Early termination does not relieve Client of payment obligations for the committed term.

9. Post-Term Care Plan Transition

Upon completion of an initial website plan, the Client’s website will automatically transition to DWCo’s Core Care Plan unless Client provides written notice of cancellation prior to the end of the initial term.

The Core Care Plan includes:

• hosting
• uptime monitoring
• website operations and maintenance

The Core Care Plan is billed at $150 per month.

Continued use of hosting or maintenance services constitutes acceptance of the Care Plan.

10. Fees, Billing & Payment Authorization

Client authorizes DWCo to charge the approved payment method on a recurring basis.

Payments are billed automatically according to the Client’s Order.

All payments are non-refundable once processed.

Client is responsible for all applicable taxes.

DWCo does not store payment card information. Payments are processed through third-party providers.

11. Late Payments & Non-Payment

If payment is not received within thirty (30) days of the due date, DWCo may assess a late fee of ten percent (10%) of the overdue amount.

In the event of non-payment, DWCo may:

• retry failed charges
• suspend services
• restrict access to hosted websites
• take websites offline
• accelerate remaining balances under fixed-term plans
• pursue collection remedies

DWCo is not liable for damages resulting from service suspension due to non-payment.

12. Project Pauses & Restart Fees

If Client requests a pause in services, or fails to respond for thirty (30) consecutive days, the project may be deemed paused.

To resume work, Client agrees to pay a restart fee equal to one monthly service payment, subject to DWCo scheduling availability.

13. Cancellation & Termination

Client may request cancellation of services.

However:

• payments already made remain non-refundable
• fixed-term payment obligations remain due
• work completed remains DWCo property until paid in full

Care Plans may be canceled with thirty (30) days written notice.

DWCo may suspend or terminate services for non-payment or material breach.

14. Intellectual Property

All work product remains the property of DWCo until paid in full.

Upon full payment, Client receives the ownership or license rights defined in the applicable Order.

DWCo retains the right to:

• reuse non-confidential components
• display completed work in portfolios or promotional materials

15. Third-Party Platforms

Client acknowledges that services rely on third-party platforms.

DWCo is not responsible for:

• platform outages
• feature deprecations
• pricing changes
• third-party service failures

Client agrees to comply with applicable third-party platform terms.

16. Website Transfers

Upon request, DWCo may assist with transferring a website to another platform or hosting provider for a one-time transfer fee of $250.

If Client performs the transfer independently, Client assumes all responsibility for the migration.

17. Search Engine Optimization (SEO)

DWCo may provide SEO services under separate SEO service plans.

SEO services may include:

• keyword research
• on-page optimization
• technical SEO recommendations
• local SEO optimization
• reporting and monitoring

Client acknowledges that SEO is a long-term strategy and results depend on factors outside DWCo’s control.

DWCo does not guarantee:

• rankings
• traffic increases
• conversions or revenue

18. Artificial Intelligence Assisted Services

Certain services may include the use of AI-assisted tools for:

• content generation
• copy refinement
• technical SEO analysis
• workflow optimization

AI outputs are provided for convenience only and must be reviewed and approved by Client.

Client remains responsible for final approval of all content and materials.

19. Limitation of Liability

DWCo shall not be liable for indirect, incidental, consequential, or punitive damages.

DWCo’s total aggregate liability shall not exceed the fees paid by Client during the one (1) month period preceding the claim.

20. Indemnification

Client agrees to indemnify and hold harmless DWCo from claims arising from:

• Client or End Client use of services
• content provided by Client
• unauthorized representations made by Client

Resellers indemnify DWCo against End Client claims.

21. Governing Law

These Terms are governed by the laws of the State of Arizona.

Venue lies exclusively in Maricopa County, Arizona.

22. Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration conducted individually under the rules of the American Arbitration Association.

Class actions are waived.

23. Force Majeure

Neither party shall be liable for delays caused by events beyond reasonable control including:

• natural disasters
• pandemics
• labor disruptions
• government actions

24. Modifications to Terms

DWCo may update these Terms from time to time.

Updated Terms will be posted on the DWCo website.

Continued use of Services constitutes acceptance of the updated Terms.

25. Entire Agreement

These Terms, together with the Service Inclusions & Exclusions and applicable Orders, constitute the entire agreement between the parties.

If any provision is deemed unenforceable, the remaining provisions remain in effect.

Contact Information

Dependable Website Company, LLC
support@thedwco.com